Communication

Call logs

Call logs is the record of who called whom, when, and for how long. Calls placed from inside BeigeCRM are logged automatically; the phone icon next to a contact's number on any record dials them.

Call log list showing direction, contact, duration, outcome, and timestamp

What a log holds#

Direction (inbound or outbound), the number, the linked contact where one matches, duration, outcome, and when it happened. Where call recording is enabled, the recording is attached to the log.

Why it matters beyond record-keeping#

A completed call is worth 6 points of lead scoring engagement, capped at 12 — two-way contact is stronger evidence of interest than any amount of mail you send. And a task completed or call logged against a lead is what keeps the engagement component from decaying, since recency multiplies that part of the score.

Filtering#

The list filters by entity type, call type (inbound or outbound), and status — Completed, Missed, Busy, No answer, or Failed.

Last updated 2026-08-14